This Privacy Policy describes how Dibeen ('we', 'us', or 'our') collects, uses, stores, and shares information when you visit this website or create an account (collectively, the 'Service').
1. Who We Are
Dibeen is a farm-to-table food catering and meal-delivery brand. This website is our public marketing site, together with a customer account area and a contact form.
| Role | Details |
|---|---|
| Operator | Dibeen |
| Contact | contact@dibeen.com |
| Response time | Within 30 days of any rights request |
2. Data We Collect
2.1 Account Data
- First and last name
- Email address (used to sign in via a one-time code — we do not store passwords)
- Phone number, if you choose to add one to your profile
- Profile photo, if you choose to upload one
2.2 Contact Form and Enquiries
When you submit the contact form, we store your name, email, subject, and message so our team can respond. If you are signed in, your enquiry is linked to your account so you can review it later under My Messages.
2.3 Newsletter
If you subscribe to our newsletter, we store your email address until you unsubscribe.
2.4 Technical and Usage Data
- Browser type, device type, and IP address
- Pages visited and general usage patterns (for site improvement)
- Error logs (for stability and debugging)
2.5 Data We Do Not Collect
- Payment card numbers or bank account details
- Government ID numbers
- Precise GPS location
- Health or medical records
3. Legal Basis for Processing
| Legal Basis | Data Categories | Notes |
|---|---|---|
| Consent | Newsletter subscription, optional profile fields | Withdrawable at any time. |
| Contract Performance | Account data, contact-form enquiries | Necessary to respond to your enquiry or provide the account features you use. |
| Legitimate Interests | Technical logs, security monitoring | For site stability and fraud prevention. |
| Legal Obligation | Data required by applicable law | Retained only for the period legally required. |
4. How We Use Your Data
- Respond to your contact-form enquiries and catering questions
- Maintain your account and let you review your own notifications and messages
- Send you the newsletter, if you subscribed, and transactional emails (sign-in codes, account notices)
- Improve this website and its content
- Maintain the security and integrity of the Service
We do not use your data for advertising. We do not sell your data to third parties.
5. Data Sharing and Processors
| Provider | Purpose | Data Shared |
|---|---|---|
| Hosting / cloud storage provider | Website hosting and file storage | Account and content data |
| Email delivery provider | Transactional and newsletter email | Email address only |
5.1 Legal Requirements
We may disclose your data if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Dibeen, our users, or the public.
5.2 Business Transfers
If Dibeen is acquired, merged, or undergoes a change of control, your data may be transferred as part of that transaction. We will notify you by email at least 30 days before your data becomes subject to a different privacy policy.
6. International Data Transfers
If you access this website from outside Jordan, your information may be transferred to and processed in Jordan or in the country where our hosting provider operates. We take reasonable steps to ensure your data receives an adequate level of protection wherever it is processed.
7. Your Rights
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your account and associated personal data
- Portability: Request your data in a structured, machine-readable format
- Withdraw consent: Unsubscribe from the newsletter at any time via the link in any email
To exercise any of these rights, email contact@dibeen.com. We will respond within 30 days.
8. Data Retention
| Data Type | Retention Period |
|---|---|
| Account data | Duration of account + 30 days after a deletion request |
| Contact-form submissions | Duration of account, or 24 months for anonymous submissions |
| Newsletter subscription | Until you unsubscribe |
| Technical and usage logs | 12 months rolling |
9. Children's Privacy
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a user is under 18, we will promptly delete their account and associated data.
10. Security
We implement reasonable technical and organizational security measures, including encryption in transit, access controls limiting data access to authorized personnel, and regular security reviews. No system is 100% secure; if a data breach is likely to result in a high risk to your rights, we will notify you and relevant authorities as required by applicable law.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified via email (if you have an account) and by updating the "Last updated" date above. Your continued use of the Service after the effective date constitutes acceptance.
12. Contact
For privacy questions or to exercise your rights:
Email: contact@dibeen.com · Response time: Within 30 days