Refunds are processed once the returned item is received and inspected. We will email you to confirm that we have received your returned item, and to notify you of the approval or rejection of your refund.
Approved refunds are issued to the original payment method within a few business days. Shipping fees are non-refundable unless the refund is due to an error or a defective product.
Partial refunds
There are certain situations where only partial refunds are granted: products with obvious signs of use; any item not in its original condition, damaged, or missing parts for reasons not due to our error; and any item returned more than 7 days after delivery.
Late or missing refunds
If you have not received a refund yet, first check your bank account again. Then contact your credit card company — it may take some time before your refund is officially posted. Next contact your bank; there is often some processing time before a refund is posted. If you have done all of this and still have not received your refund, please contact us at contact@dibeen.com.
سياسة الاسترداد
سيتم معالجة طلبات الاسترداد بعد استلام المنتج المرتجع وفحصه. وسنراسلك عبر البريد الإلكتروني لتأكيد الاستلام ولإعلامك بالموافقة على الاسترداد أو رفضه.
في حال الموافقة، سيتم إعادة المبلغ إلى وسيلة الدفع الأصلية خلال أيام عمل قليلة. ورسوم الشحن غير قابلة للاسترداد إلا في حال وجود خطأ أو عيب في المنتج.
في حال عدم استلام المبلغ خلال الفترة المحددة، راجع حسابك البنكي أولًا، ثم شركة بطاقة الائتمان، ثم البنك — فغالبًا ما تستغرق العملية بعض الوقت. وإن لم يصلك المبلغ بعد ذلك، يرجى التواصل معنا على contact@dibeen.com.